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We use Australia Post’s tracked parcel service for all our deliveries. Your shipping cost is based on the current rates provided by Australia Post, which can vary depending on the weight of your order and your location. The final delivery charge will be calculated and displayed on the checkout page before you confirm your order.

We offer several convenient payment options at checkout. We accept:

• Visa, MasterCard

• PayPal

• Afterpay

We process and dispatch all orders from our base in Queensland within 1-2 business days.

Once your order is dispatched, the estimated delivery time via Australia Post is as follows:

• Standard Post: Typically 3-8 business days.

Please note that delivery to regional areas (especially in WA, NT, and Far North QLD) may take longer than the estimates above.

How do I track my order?

As soon as your order is on its way, you will receive an email with an Australia Post tracking number. You can use this to follow your delivery’s progress on the Australia Post website.

If your order has not arrived within the estimated timeframe, please don’t hesitate to contact us. We are here to help!

Protecting your personal information is a top priority for us. We have built our online store with your security and privacy in mind.

Here’s how we keep you safe:

• Secure Connection: Our entire website, including the checkout, uses SSL/TLS encryption. You can verify this by looking for the padlock icon (🔒) in your browser’s address bar. This ensures that any information you share with us is transmitted securely and cannot be intercepted.

• Safe Payments: We partner with trusted and globally recognized payment gateways (like Stripe for credit cards, PayPal, and Afterpay). Your payment details are processed directly by these secure providers; we never see or store your full credit card information on our servers.

• Data Privacy: We are committed to protecting your privacy. We only collect the information necessary to process your order and will never sell your data to third parties.

For a complete breakdown of how we handle your information, you are welcome to read our full Privacy Policy

After you complete your purchase, we get to work right away! Here is a step-by-step guide to what you can expect:

1. Order Confirmation (Immediately): You will instantly receive an email confirming your order. This email will include your order number and a summary of your purchase. If you don’t see it, please check your spam or junk folder.

2. Processing (1-2 Business Days): Our team will carefully pick and pack your order to get it ready for its journey to you. This processing stage typically takes 1 to 2 business days.

3. Dispatch Notification (When Shipped): As soon as your order is dispatched, you will receive a second email. This shipping confirmation will contain your Australia Post tracking number, which you can use to follow your package’s progress.

From there, you can expect delivery within the timeframes outlined in our shipping policy. If you have any questions at any stage, feel free to contact us with your order number.

Absolutely. Immediately after your payment is confirmed, we will automatically send a detailed order confirmation to your email address.

This email serves as your official invoice and proof of purchase. It will include your order number, a summary of the items purchased, and the total cost.

Can’t find it? Please take a moment to check your spam, junk, or promotions folder. If you still need assistance, feel free to contact us.

We’d love to hear from you! For all inquiries—whether you have a question about a product, need help with an existing order, or just want to say hello—please contact our friendly team.

Email us at: support@tonealchemy.com

To help us assist you faster, please include your order number if your question is about a specific purchase. We aim to respond to all emails within one business day.